Terms and Conditions

1. Introduction

OSENTRIX sells external hard drives, external hard drive enclosures, and related products. We offer these products primarily for wholesale orders. All product descriptions, specifications, and prices on the website are subject to change without notice.

2. Products and Services

OSENTRIX specializes in the sale of external hard drives, external hard drive enclosures, and related products. We offer these products primarily for wholesale orders. All product descriptions, specifications, and prices on the website are subject to change without notice.

3. Ordering and Payment

  • Wholesale Orders: To place a wholesale order, contact our sales team to discuss pricing, volume discounts, and order quantities. Wholesale pricing is not listed on the website and is available upon request.
  • Payment: We accept payment via major credit cards, bank transfers, and other payment methods agreed upon at purchase. All payments are processed securely through trusted payment gateways.
  • Order Confirmation: Once an order is placed, you will receive an order confirmation email. This email confirms that we have received your order but does not guarantee availability or pricing. A separate email will be sent once your order is processed and shipped.

4. Shipping and Delivery

  • Shipping Costs: Shipping costs for wholesale orders vary depending on the destination, order size, and shipping method. Shipping fees will be calculated and provided at purchase or upon request.
  • Delivery Times: Delivery times depend on the shipping method chosen and the destination country. OSENTRIX is not responsible for any delays caused by customs or third-party delivery services.
  • Shipping Restrictions: We ship worldwide, but certain restrictions may apply depending on the product and destination. Please check with our sales team for any specific restrictions in your region.

5. Returns and Refunds

  • Returns: Returns for defective products must be made within the warranty period. You must contact our customer service team to initiate a return process. Products must be returned in their original condition and packaging.
  • Refunds: Refunds are issued for defective products only. If the product is returned within the warranty period and meets our return criteria, we will issue a full refund or replacement.
  • Non-Returnable Products: Certain products, such as custom orders or opened packaging, may not be eligible for return. Please check our return policy for more details.

6. Warranty and Liability

  • Warranty: All OSENTRIX products come with a 1-year limited warranty against defects in material or artistry. This warranty does not cover damage caused by misuse, accidents, or unauthorized repairs.
  • Limitation of Liability: OSENTRIX’s liability is limited to the product’s purchase price. We are not liable for any incidental or consequential damages arising from the use or inability to use our products.

7. Intellectual Property

All content on the OSENTRIX website, including text, images, logos, and product descriptions, is the property of OSENTRIX or its licensors and is protected by intellectual property laws. Unauthorized use of our intellectual property is prohibited.

8. Privacy Policy

We take your privacy seriously. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

9. Governing Law

These Terms and Conditions are governed by and construed by the laws of the United States. Any disputes arising from these terms will be resolved through binding arbitration or in the courts located within the United States.

10. Changes to Terms and Conditions

OSENTRIX reserves the right to update or modify these Terms and Conditions anytime. Changes will be posted on this page, and the updated version will be effective immediately upon posting. We recommend reviewing these terms periodically.

11. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

  • Email: info@osentrix.net
  • Phone: +8618620392735 (Andy Liu)
  • Address: Sanyuan Da’aicheng, Longhaier Rd, Huiyang District, Huizhou, Guangdong Province, China